FAQs

FAQs

1. What is the usual turn around time to receive my order?

2. Can you make custom awards?

3. What is the image area?

4. How do I place an order?

5. Can I see a layout before you produce my awards' project?

 

1. What is the usual turn around time to receive my order?

We submit a proof to you for your approval usually in 1-2 business days of receipt of your order.  Most orders are shipped within 10 business days from the date of your proof approval.  However, we can accommodate you further:  100s of awards can be produced and shipped out on a RUSH ORDER in less than 24 hours!  Call us now for details.

2.  Can you make custom awards?

Yes we do! We have partnered with Visions Award Craft as our custom award factory.  A simple hand-drawn design sketch is all you need to provide us, and we take it from there.  A $1,000 minimum order gives you your custom awards that are yours and yours alone, with no minimum on repeat future orders.  Whether it's crystal, marble, wood, metal, or resin, we are masters of mixed materials.   We offer unlimited production processes and materials all under one roof.  Free virtual renderings within 24 hours.  Quotes within 24 hours.  Complete fulfillment services and drop shipping to as many locations as you desire.  Watch our custom award process video.

3. What is the image area?

The image area is the maximum area available for your image to be imprinted on the award or promotional product.  For instance, if the image area is 4" x 3", then all logos, graphics and text must fit inside a 4" x 3" box.  This allows a perimeter space so your image looks nice without coming too close to the edges of the item.

4. How do I place an order?

You can place your order in these ways:

       - online on our website at www.vellica.com

       - by telephone at (757) 273-0536

       - by emailing us with the details at service@vellica.com

5. Can I see a layout before you produce my awards' project?

Yes, we will email you a layout proof showing how your logo and text will display on the actual award or item that you've selected.  At that point, you may request changes you'd like to see, if any, such as the sizing of the logo(s), the placement or sizing of text, a different font, or provide us your own fonts.   After we make any revisions, and once you approve this proof as shown, we'll begin the actual production of your award(s) or promtional items.